Help Center

Frequently Asked Questions


How Do I track my order?

Once you have placed an order, you can track its status from your account section. That is also where you can retrieve your package tracking number after it ships. Learn more.

What are the details of your free shipping offer?

Any order totaling $25 or more is eligible to ship for free via Standard Shipping. Free Shipping applies to Domestic (United States) orders only and the merchandise total must be greater than or equal to $25 after coupons and other discounts have been applied. Note: Certain items may indicate that they are not eligible for free shipping.

What payment methods do you accept?

We accept payment via credit cards, gift cards, money orders and personal checks drawn on United States banks

How will the charge appear on my credit card statement?

Your card will be billed as EMPIRESTORE.NET.

This site is powered by AECash, the recognized leader in online, adult retail. They handle order fullfillment and customer service.   AECash.com

What shipping methods are available?

We offer many types of UPS and USPS shipping methods for our domestic and international customers. See our complete list of shipping methods for details.>>  shipping methods

How will my items be packaged?

All of our shipments will be sent in non-descript boxes or envelopes. (Click here to view examples) The return address will have 'Empire Distributing' listed as our Company's name. To learn more about our discreet service Click here

What is the return policy?

We do accept returns in certain instances. Please review our return policy for more information.

I am paying by check or money order, where do I send it?

Empire Stores
ATTN: Order Processing
PO Box 898
Wexford, PA 15090-0898
United States

How does Guest Checkout Work?

If you don’t want to create an account or if you would rather set up your account at a later time, with guest checkout, anyone can browse, add items to their cart, and make purchases on our sites. Although, if you choose to use Guest Checkout, you will be required to enter your billing and shipping information each time you place an order.

Note: Credit Card orders only. Guest Checkout is not available for Check/Money Order or PayPal customers. Also, Guest Checkout is not available for customers shipping to PO Boxes or APO/FPO/DPO addresses.

If you need to review the details of a Guest Checkout order, please use our Guest Checkout Order lookup. You will need to provide your order number and the zip code associated to your billing address.

Can I have more information on Pay Per Minute?

Learn more.

Can I have more information on Streaming instant video and downloads?

Learn more.

Contact Us (English Only)

Our award winning customer service is based inside the US and staffed by our employees. We do not out-source customer satisfaction.

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888-505-6944
Int'l 001-724-776-9072
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